FAQ

1.  How can I make payments?

Qblu offers you multiple payment methods. Qblu’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

Customers may use Internet Banking, Cash on Delivery and Wallet to make your purchase.

Qblu also accepts payments made using Visa, MasterCard.

To pay using credit card at checkout, Customer will need their card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, they will be redirected to the bank’s page for entering the online 3D Secure password.

To pay using debit card at checkout, Customer will need their card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). Thet will then be redirected to their bank’s secure page for entering their online password (issued by their bank) to complete the payment.

We accept payments made by credit/debit cards issued in India.

2.  Are there any hidden charges?

There are NO hidden charges when you make a purchase on Qblu. The prices listed for all the items are final and all-inclusive. The price you see on the product page is all exhaustive and final.

3. Is cash on delivery option available?

If any customer is not comfortable making an online payment on Qblu.in, He\She can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D He\She can pay in cash at the time of actual delivery of the product at their doorstep, without requiring to make any advance payment online.

The maximum order value for a single Cash on Delivery (C-o-D) payment is ₹5000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

• The maximum order value for C-o-D is ₹5,000
• Gift Cards or Store Credit cannot be used for C-o-D orders
• Cash-only payment at the time of delivery.

Availability of COD depends on the ability of our courier partner servicing our customer’s location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and our customer’s order value might have exceeded this limit.

Please enter your pin code on the product page to check if CoD is available in your location.

4. Is transaction over Qblu is secure?

Customer’s online transaction on Qblu is secure with the highest levels of transaction security currently available on the Internet. Our online payments partners uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Qblu are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Qblu realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Customers can register for the 3D Secure password for their credit/debit card by visiting their bank’s website.

5. Can we make payment through Internet Banking?

Qblu offers to their customers the convenience of using their bank’s Internet Banking service to make a payment towards their order. With this they can directly transfer funds from their bank account, while conducting a highly secure transaction.

6. Are shipping charges extra?

The price you see on the product page is inclusive of shipping.

7. When will I get my order?

It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date.

As part of our commitment to our customers we procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the destination to which customer want the order to be shipped.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

8. What is your return policy.

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, He\She can return the item through a third-party courier service. Return fees are borne by the Qblu.

We will only  be able to accept returns within the time period (7 days) mentioned in our Returns Policy.

freebie if any has to be returned along with the product to be returned.

We will not be able to accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as customer received it
2. When any consumable item has been used or installed
3. When anything is missing from the package customer has received including price tags, labels, original packing, freebies & accessories
4. When items are tampered with or have missing serial numbers

Return workflow

You can raise a request to return your items with these simple steps:

1. Log into your Qblu account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Qblu account.

Checks required to be done by customer prior to return

During pick-up, your product will be checked for the following conditions

Correct Product	IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like flanges, legs etc.), freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).
Undamaged Product	The product should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging	Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the us.

9. What is your replacement policy?

In most locations, the replacement item is delivered to our customers at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Mail us on info@qblu.in or call us on 9650840761 to check the status of your replacement.

10. What is your cancellation policy?

Cancellation of item(s) in an order should happen immediately or within 24 hours of placing the order (prior to the shipment). 

Cancellation workflow

A greyed out and disabled ‘Cancel’ button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

Refund workflow

You can visit ‘My Orders’ to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

Modes of refund

The different refund modes available are:

1. PhonePe Wallet – You will get this option for eligible orders during cancellation

2. Back to source – The amount is refunded to the payment mode that was originally used to pay for the order

3. NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible

Refunds are given when:

– Qblu cannot provide a replacement
– A dispute has been ruled in customer’s favor in-line with Buyer Protection

Our return policies don’t support the return of item(s) ordered wrongly.

Customer find the package open or tampered on delivery

Customer can request for the item to be replaced by visiting ‘My Orders‘. Use the ‘Return’ option & fill out the details of the issue.

Change in the address for the pick-up the of item(s).

If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

When pickup facility is not available for customer’s location as per the courier service providers, you may be asked to ship the item back to us. Since the we can arrange for a refund or a replacement only after the item reaches us, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.

We may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

Pickup process

Once our customer’s return or replacement request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to our customer on the day of the pickup.

In cases where pickup service is not available from the courier service providers at customer’s location, customer may be asked to ship the item back to the seller within 30 days of the return related email being sent to the customer.

Tracking of item to be returned

Customer will  receive an email & SMS with the details of their return.

Tracking of refund in bank account

If customer have received a mail from us confirming their refund request, it means that the refund has been initiated. They can also contact their bank with the ARN they would have received for an update on the status of their refund.

In the rare event of the amount not being credited by the date promised, customer can contact us as we will work with the bank to get it done.

Refund timelines

The refund timelines will depend on the payment modes as listed below:

1. Debit card – 7-9 Business days
2. Credit – 7-9 Business days
3. Netbanking – 3-7 business days
4. COD – IMPS, 1 Business days
5. Gift Card – 24 hours
6. PhonePe:
7. PhonePe wallet – 24 hours
8. PhonePe UPI – 1 business day
9. PhonePe Credit/Debit card – 7 business days

Note: Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS

Refund for returning an item purchased using ‘Cash on Delivery’ mode

For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to customer’s bank account via Immediate Payment Service (IMPS). They can update the details of the bank account where they would like to receive the refund while creating the return request for an item.

They will need to update following information for us to process a refund to their account:

• The Bank Account Number
• IFSC Code
• Account Holder’s Name
• Bank Branch
• Bank Name

IMPS/NEFT refunds will typically be processed in one business day by us.